1.1 Whilst  Look Security Systems Ltd, here in also know as LSS shall take every care to ensure that all reasonable efforts are made regarding the product and the service, such product and service can be affected by factors outside LSS’s control. LSS does not, accordingly, provide any warranty nor accept any liability arising in respect of any failure in the provision of the service arising from any negligence or gross negligence on the part of LSS or any damage, including any loss of profits, business or revenue, or any consequential loss suffered by the Customer as a result of any failure of the product. The Customer remains responsible for ensuring that the product is comprehensively insured at all times.

2.1 The Customer hereby indemnifies LSS against any claims for damage to the vehicle resulting from a refusal on the part of the vehicle manufacturer to honor the vehicle warranty or maintenance plan, which refusal is based on the product having been fitted to the vehicle.
2.2 The Customer indemnifies LSS against any claims for damage to the vehicle which are not covered by the vehicle manufacturer's warranty, and which can be linked to the Product installation and / or functioning.
2.3 Where the Customer has selected the immobilization option, he acknowledges that neither LSS, its subsidiaries or affiliates accepts or shall have liability of what ever nature and howsoever arising in respect of any claim, damages, loss, expense, injury or loss of life which may occur directly or indirectly as a result of the immobilization functioning, not functioning or malfunctioning.

3.1 The Customer should, on a weekly basis, upon prior notification to LSS, test the panic and other alarm statuses where applicable with the VMC to ensure that the product is always in good working order.
3.2 The Customer shall inform the vehicle manufacturer of the fitment of the product where the vehicle manufacturer requires such notification.
3.3 The Customer shall be responsible for the re-charge/ top-up of the SIM card fitted In the vehicle if changes are made to the report interval function in the tracking software by them.

4.1 Whilst every care will be taken by LSS in the installation of the product, no liability shall be assumed of any nature whatsoever by LSS in respect of there being any damage to the vehicle as a result of such installation of the product in the vehicle, prior to or after installation.
4.2 LSS shall be responsible for the repair and / or replacement, in its sole discretion, of the product, or any parts thereof at no charge to the Customer during the first 12 (TWELVE ) months from the date of installation where the product is found to be defective due to faulty components, workmanship or design, but excluding any tampering, modification, collision and / or other damage sustained by the product outside the control of LSS.

5.1 LSS may, at any time, without notice and without incurring any liability whatsoever, suspend the service either in whole or in part in the event of any one or more or all of the following occurring:
5.2 Technical failure of the GSM network and / or its reporting structures, modifications / maintenance to the GSM network by the GSM service provider.
5.3 Due to any Government and / or regulatory authority requirement.
5.4 The GSM provider ceasing to make the network available to LSS or if it stops trading for any reason whatsoever.
5.5 The Customer defaults in terms of the operating instructions in the user manual or fails to make any payment on the due date thereof.
5.6 LSS is prevented from rendering the service due to force majeure.